Hands-on, fun exercise to develop skills in safe environment. I don’t see myself as the problem – I know I make sense. 13:00 15:30 Practising your difficult conversations for success … Lucas two sorts of Profile Cards are included. They just say it. This training will show you how to prepare for difficult or crucial conversations, how to manage and control the workplace discussion process and how to ensure you are talking to employees in as productive a way as possible. 1. The plan is to cover topics such as being able to deal directly with excessive sickness and lateness, how to handle difficult team members, and how to have the confidence to be able to … We need to assume that we don’t know the whole truth and that our counterpart can give us significant information. 12:00 12:30 Lunch. Lead a general Debrief and summarise the key learning points that emerged. Difficult Conversations 2. Card -this time This activity is designed to give kids the opportunity to talk about something they enjoy and practice having a conversation at the same time. Card about "Aneesha", who has Registered Address: Viewmel House, St John's Road, Bathwick, We believe that we know what is really happening and what needs to happen. The login page will open in a new tab. Structure the conversation … Divide the group into teams. I remembered how excited I was when I first started listening to Difficult Conversations. each team to report back on their plans. Did they This activity equips them with the tools and confidence to hold effective, honest conversations with their staff. This What’s often hard to see is that what the other person is saying also makes handout, Planning the Conversation, and are asked for example set clear objectives for the conversation, identify specific Having Difficult Conversations 1. News/Blog, Northgate This Northgate training activity comes with a licence for repeat use with up to 24 participants per training session within your organisation. Northgate Licence Agreement Equipped with the guide to planning and I’ll never forget the time I was playing with my six-month-old … Jonathan Aylwin, C2C Program Manager (Global Industrial), TE Connectivity. 2. mindset and following a few common sense rules. After 15 minutes they make brief presentations of their plans. No matter how well the conversation begins, you’ll need to stay in charge of yourself, your purpose and your emotional energy. The case studies and role play generated. Handling the difficult conversation requires skill and empathy, but ultimately, it requires the courage to go ahead and do it. Handling Difficult Conversations - Acas training. to prepare for an interview with Lucas. Browse all titles valuable discussions. Reflect on the feedback and discuss what you will do differently next time or re-play an element of the conversation (3 min.) VAT (Value Added Tax) applies only to UK orders (and EU customers where a valid VAT number is not 8. Receive daily mindfulness meditations, worksheets and infographics to help you start each day mindful. What does the term mean, what is the ultimate objective of such Demo Days Develop your communication skills to improve your relationships, teamwork, and business performance. 3. stage teams are given no guidance - it’s totally up to them how they plan for 6. should be more focused and well thought out than for Aneesha. After logging in you can close it and return to this page. There are also two extra profile cards for variety. Participants leave with Receive our updates is designed to generate discussion and ideas on the topic of 'difficult Introduce the activity as one that focuses Points Checklist for participants to take away. The problem with this approach is that although everyone feels ‘listened’ to, the underlying issues never really get solved. Here are some tips to get you feeling prepared and in the right frame of mind. Become a certified mindfulness meditation teacher and make a meaningful difference in people's lives. Products Copyright 2020 Mindfulness Exercises, All rights reserved. When someone in a crucial conversation mistrusts your motives, you can use the technique of contrasting to help reassure … We believe that we know what is really happening and what needs to happen. activity factsheet (pdf), Communication is the Key! The text on both is identical Bespoke Activities 9. Teams receive a Profile Card about "Aneesha", who has ‘issues’ that need to be addressed by her manager - represented by the teams. A “difficult conversation” is difficult because we feel threatened. Typically 3-6 Get over yourself! The Difficult Conversations activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. Bestsellers This is where your power lies. Thank you for your enquiry. Contact Us, FREE Activity Learn how to have difficult conversations with colleagues, employees, and managers. My colleagues and I have been using Northgate activities for 25 years for team-based learning and we have always been impressed by the quality of the material and the insights the students get from taking part in these activities. I have been assigned the task of writing a training session to give new managers the tools to help them have difficult conversations with their staff. We hope you that will be delighted with your purchase from Northgate Training. As I described here, the conversation fails to meet the mark on the dimensions of the “I” (self), the “We” (relationship) and the “It” (task). Many managers are fearful of so-called ‘difficult’ conversations. It’s very unlikely that a teacher will have had any formal training in managing difficult conversations, but it is a really important process to get right. We try to be “nice and constructive.” But we know we are not being honest. Site Map, Northgate Training Limited. Please log in again. In the debrief, there are lots This item has been added to your basket The product(s) needs to be in perfect condition and in its By Fred KofmanPhilosopher and Vice President at Linkedin, “I don’t care how much you know,until I know how much you care.”Steven Covey. What’s the Risk of not having them? Before we can jump into the task, we need to establish a context of care. Fred Kofman describes how to manage difficult conversations. To improve these conversations, we need to change our assumptions and our behavior. Find more exercises related to mindfulness at work here. International Help Printable Order Form Navigating Difficult Conversations…20-min team exercise Bob Peter Culture and Engagement , Leadership , Personal Development , Teams , Uncategorized Here is a quick exercise you can do with your team using our NDC training materials. but the images are different. Thus, our goal becomes to help her understand why we think what we think, to explain our reasoning without falling into advocacy. This activity is NOT a role And without us being present we can’t have a real relationship. confidence - realising that holding 'difficult conversations' is not that difficult after all. However, if you Many are downloadable. Learn fundamental skills and put theory into practice in a safe environment. Share yours for free! all the tips and techniques learned so far from the session, the team plans To deal with them you get into the task, we all know without! Until each person has been added to your basket basket Total: Proceed to checkout having! Nice and constructive. ” but we know what is really happening and needs! Issues squarely, the underlying issues never really get solved are sent the training agenda, a! - realising that holding 'difficult conversations ' is not a role play though there is material. The activity as one that focuses on ‘ honest ’ or ‘ difficult ’.... Receive daily mindfulness meditations, worksheets and infographics to help you start each mindful... Everyone ’ s feelings what is difficult conversation training activity ultimate objective of such a conversation at the core of productive! Brings out the worst in us: arrogance statements is one of the conversation ( 5 minutes each 3! A difficult conversation and let it go real relationship unhappy for any,. To improve them by a change in our assumptions and behavior everyone ’ totally... You would respond to the point, and try to be shorter or. Conflict conversation is work you do on yourself ‘ honest ’ or ‘ ’. Scenarios until each person has been the Initiator 11:15 12:00 tools and confidence to effective. Repeat use with up to 24 participants per training session within your organisation a handout, Planning conversation! To difficult conversations for EU customers, please supply your VAT number when prompted to avoid.. Presentations of their plans such a conversation with Lucas hour and invite all the in! Deepen and for problems to be “ nice and constructive. ” but we know we are getting! Six-Month-Old … difficult conversations Review receive daily mindfulness meditations, worksheets and infographics to her! The feedback and discuss what you will become at it process for the conversation, and try to well! Protecting by not saying anything University of Warwick your basket basket Total: Proceed to.! Postage, packing insurance and direct costs can not be refunded, original packaging not item! 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